Food Dance
  • 26-Sep-2018 to 30-Oct-2018 (EST)
  • Host
  • Kalamazoo, MI, USA
  • 8.00 + tips
  • Hourly
  • Flexible Time

Food Dance Host Job Description 8-4PM Monday - Sunday availability 


We look for smiling engaging people to work at the front of our restaurant. . The host has a key position that controls the flow of the restaurant in relationship to timing, sales and service. He/she is responsible for planning all tables, both walk-ins and reservations. They must be organized to run the door efficiently on a busy shift. Guests are the priority, we want them to know how happy we are to have them dining with us! The host is the first & last impression of Food Dance to our guests. A positive greeting & departing word will give them a reassuring feeling that they are always welcome.

Host Functions

  • YOU are first and foremost responsible for guest's positive experience at the start, which begins with a welcoming presence at the door.
  • Uses 10-4 rule. At 10 ft: make eye contact & smile. At 4 ft talk to the guest(s).
  • All guests are greeted within seconds of arrival. Guests are greeted with professional language in full sentences w/ eye contact.
  • Direct the flow of business; be calm and in control.
  • Maintain calm demeanor during rushes, seats one table at a time to avoid waves.
  • Communicates politely and concisely with busser, servers & MOD"s about floor.
  • Gives guest only information they need to know (no behind the scenes info)
  • Seat guests as quickly and efficiently.
  • Know the menu & answers questions about food.
  • Understands the importance of doing what we CAN for the guests & not what we CAN'T do for them.
  • Present a clean, inviting restaurant with correct lighting, table settings & mood. 
  • Oversee that tables are bused & pre-bused in a timely manner.
  • Daily plan/reservations
  • Create floor plan. Know server side work assignments.
  • Accurately take all reservations. 
  • Fill out proper paperwork for special reservations requests.
  • Review reservations one week out to check for accuracy. 
  • Smiling Phone Service
  • Give Great Service with a positive impression over the phone just as would when guests are face to face. 
  • Smile when answering the phone, the guests can hear the difference.
  • Handle all incoming phone calls & transfer calls. 
  • Get ALL of the information to take complete & accurate messages.

Requirements:

Experience in guest service

Must be available weekends, Day availability

Food Dance
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